Privacy Policy

We respect and take the care of your data very seriously data will only be collected when absolutely necessary and we will never sell or make your personal information public

This website helps us to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

We may obtain your data in the following ways

Pest Control Treatment

When you set up a pest control treatment survey we will collect your data for the purposes of carrying out the booked treatment

When you pay for orders we may use a third-party service for payment processing (e.g. izettle device) but we usually handle payments via bank transfer.

If payment is made by card we will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. Contact details relating to you, including your postal, invoicing, and delivery addresses, your telephone and mobile numbers, and your e-mail address will be securely destroyed after the business relationship is brought to a conclusion.

Should you choose to contact us using the contact form on our Contact us page or via an email, none of the data that you supply will be stored by this website or passed to be processed by any of the third-party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

Like most websites, this site uses Google Analytics to track the way our website is used. Although Google records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Disabling cookies on your internet browser will stop Google from tracking any part of your visit to pages within this website.

We record information relating to any communications and dealings we have with you. This includes enquiries and complaints, and comments regarding our service. This is held on our email system

We use your data for the purposes of performing, administering and managing your orders and their subsequent fulfilment and maintaining purchase history

If you make a booking with us through the contact page on this website, personal information and order details will be stored within our email system and recorded in a diary. Should you wish for this information to be destroyed please contact us and we will delate all records held within the email system and in the diary.

The data controller of this website is: Cambridge Pest Services whose registered address is: 2 Monks Cottages, Hunts End, Buckden PE195ST

12.0 DATA PROTECTION OFFICER

Mr Simon Scott
Data Processing Manager Cambridge Pest Services
Telephone: 01223 258707
Email simon@cambridgepestservices.com

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